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Client Service Representative

Encare is expanding! Encare, a Swedish health tech company, offers a cloud-based system for activation of ERAS® “best practice” guidelines in hospitals, resulting in improved patient outcome after surgery and significant healthcare cost savings for the hospital. The company has established a world-wide user base and is now moving into the next expansion phase and is seeking additional colleagues who are looking for a challenge in order to speed up the global roll out.
den 20 oktober 2019
Antal timmar
Sverige > Stockholms stad > Stockholms län

Be inspired by the founder Olle Ljungqvist TED talk: https://www.youtube.com/watch?v=bnzRjO1oP0Y.

The Role

We are looking for a  Client Service Representative  based in Stockholm.

In the role you will work with inside sales and ensure that all hospital staff are satisfied with the Encare system and ensure that the client uses the product to its full potential. You will follow up with the clients by collecting and handling client feedback and complaints and feed-back improvements that potentially may contribute to further enhancements of the Encare system. You will work pro-actively towards potential global clients in the hospital clinic.

Our offer to you

We can offer you a flexible, independent and developing work in a dynamic and global environment. You will have the opportunity to contribute, influence and build Encare´s future together with dedicated and solution-oriented colleagues. 

Your profile

You have an academic degree within Medicine, Science, Technology or Health. You have experience from customer relations within Life Science /Healthcare. Inside sales or sales experience will be highly valued as well as previous experience of handling customer feedback and complaint matters.

As a person you are service minded, structured, analytic with excellent communication skills. At Encare you will work in a global environment demanding you speak and write English fluently. To be successful in this role, you must thrive in an environment that are changeable and in the atmosphere of a start-up company in which all colleagues are passionate, driven and humble.

About Encare

Encare develops and offers a cloud-based system for activating ERAS® “best practice” guidelines in hospitals for various surgical areas, for instance colorectal, gynaecology and bariatric surgeries, etc.  The goal with ERAS® is further develop the perioperative care and improve recovery after surgery through implementation of evidence-based best practice. By complying with the ERAS®, Encare enables hospitals to significantly improve patient outcome by reducing complications, shorten length of stay after surgery and hence reduce healthcare spend. Encare had a turnover of 20 MSEK in 2018 and has had an average growth of 25% per year over the last five years. www.encare.net.

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Next step in the process

In this recruitment drive, Encare is collaborating with Mpya Sci & Tech. Please, submit your application as soon as possible as we will be calling for interviews on an on-going basis.

If you have any questions regarding the recruitment process or about this role, you are welcome to contact Ellinor Crafoord, ellinor.crafoord@mpyascitech.com or Britta Granath, britta.granath@mpyascitech.com.

We welcome you to apply!
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Ellinor Crafoord

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Mpya Sci & Tech / Encare

Mpya Sci & Tech / Encare

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